Effective Date: March 2, 2026
Welcome to Chato. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User" or "you") and the Chato team ("we," "us," or "our") governing your access to and use of the Chato mobile application and related services (collectively, the "Service").
1.1. Binding Agreement: By creating an account, downloading, or using the Chato App, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. 1.2. Modification: We reserve the right to modify these Terms at any time. We will notify you of material changes via in-app notifications or email. Your continued use of the Service after such changes constitutes your acceptance of the new Terms. 1.3. Electronic Contract: You agree that these Terms and any notices provided electronically satisfy any legal requirement that such communications be in writing.
2.1. Minimum Age: You must be at least 18 years of age to use Chato. Our Service is strictly prohibited for minors. 2.2. Representation: By using the Service, you represent and warrant that you have the full right, power, and authority to enter into this agreement and that you are not barred from using the Service under the laws of any applicable jurisdiction. 2.3. Account Termination: If we discover or have reason to believe that a user is under 18, we will terminate the account and delete all associated data immediately without prior notice.
3.1. Account Creation: To access certain features, you must register for an account. You agree to provide accurate, current, and complete information during the registration process. 3.2. Account Responsibility: You are solely responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account. 3.3. Unauthorized Use: You must immediately notify us at service@tina.rocks if you suspect any unauthorized use of your account or any other breach of security. 3.4. Single Account: Users are generally permitted to maintain only one active account. The creation of multiple accounts for fraudulent or malicious purposes is strictly prohibited.
4.1. Limited License: Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable, and limited license to download and use the Chato App on your mobile device for personal, non-commercial purposes. 4.2. Restrictions: You may not: (a) decompile, reverse engineer, or attempt to derive the source code of the App; (b) modify, adapt, or create derivative works based on the Service; (c) use the Service for any commercial solicitation or unauthorized advertising. 4.3. App Updates: We may automatically update the App to improve performance or security. You agree to accept these updates as part of your use of the Service.
5.1. Ownership: You retain all ownership rights in the content (photos, videos, text, reviews) that you post, upload, or otherwise make available through the Service. 5.2. License Grant: By posting UGC on Chato, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the Service and Chato’s business (including for promotional purposes). 5.3. Publicity Rights: You grant us the right to use your username and profile picture in connection with your UGC without any compensation to you. 5.4. Warranties: You represent and warrant that you own your UGC or have the necessary licenses and permissions to grant the rights described above, and that your UGC does not violate the rights of any third party.
6.1. Respectful Interaction: Chato is a positive community for haircare enthusiasts. You agree not to harass, bully, stalk, or intimidate other users. 6.2. Prohibited Content: You shall not post, upload, or share any content that: (a) is defamatory, obscene, pornographic, or offensive; (b) promotes discrimination, bigotry, racism, hatred, or harm against any individual or group; (c) is violent or threatening; or (d) promotes illegal or harmful activities. 6.3. No Spam or Commercial Solicitations: You may not use the Service to send unauthorized commercial communications, such as "spam," "chain letters," or "pyramid schemes." 6.4. Impersonation: You must not impersonate any person or entity, including Chato employees or professional hair stylists, or falsely state your affiliation with any person or entity. 6.5. Technical Integrity: You agree not to use any automated systems (e.g., bots, spiders, or scrapers) to access the Service or attempt to interfere with the proper working of the App.
7.1. Right to Monitor: We have the right, but not the obligation, to monitor, review, and remove any UGC that, in our sole discretion, violates these Terms or our community standards. 7.2. AI and Human Review: We use a combination of automated filtering technologies and human moderation teams to identify and handle inappropriate content. 7.3. Reporting System: We provide "Report" buttons within the App. We encourage users to report any content or behavior that they believe violates these Terms. 7.4. Enforcement Actions: Depending on the severity of the violation, we may: (a) issue a warning; (b) remove the offending content; (c) temporarily suspend the account; or (d) permanently ban the account without notice.
8.1. Strict 18+ Policy: As stated in Section 2, Chato is for users aged 18 and older. We do not tolerate any content that depicts or promotes the sexual exploitation or abuse of children. 8.2. CSAE Monitoring: We employ advanced technology to detect Child Sexual Abuse and Exploitation (CSAE) material. 8.3. Mandatory Reporting: Any user found uploading or sharing CSAE will be permanently banned immediately. We will preserve evidence and report such incidents to the National Center for Missing & Exploited Children (NCMEC) and relevant law enforcement agencies. 8.4. Safety Responsibility: You agree to report any suspected child safety issues encountered on the platform to us immediately at service@tina.rocks.
9.1. Chato Ownership: Excluding User-Generated Content, all rights, title, and interest in and to the Service, including the App’s design, graphics, text, logos, trademarks, and software code, are the exclusive property of Chato and its licensors. 9.2. Trademarks: The name "Chato," the Chato logo, and any other product or service names or slogans displayed in the App are trademarks of the Chato team and may not be copied or used without our prior written permission. 9.3. Feedback: If you provide any suggestions or feedback regarding the Service, you agree that we may use such feedback for any purpose without any obligation or compensation to you.
10.1. External Content: The App may contain links to third-party websites, products, or services (e.g., hair product e-commerce or salon booking sites). We do not control or endorse these third parties. 10.2. No Liability: We are not responsible for the availability, accuracy, or content of such third-party services. Any dealings between you and a third party found through Chato are solely between you and that third party. 10.3. Integrations: If you use features that integrate with third-party platforms (e.g., sharing a post to Instagram), those interactions are governed by the terms and policies of the respective third-party provider.
11.1. Information Only: The content provided on Chato, including but not limited to styling tips, product reviews, and hair treatment suggestions, is for informational and community-sharing purposes only. 11.2. Not Professional Advice: Chato is not a professional salon, medical, or dermatological service provider. Content shared by users or even "verified" members does not constitute professional medical advice, diagnosis, or treatment. 11.3. Assumption of Risk: Any hair treatments, chemical applications (such as dyeing or perming), or product usages you perform based on information from the App are done at your own risk. We are not responsible for any adverse reactions, scalp injuries, hair damage, or unsatisfactory results. 11.4. Patch Test Recommendation: We strongly recommend that users perform patch tests for any new products and consult with a licensed professional stylist or dermatologist before attempting complex hair procedures. 11.5. "As Is" Basis: The Service is provided on an "as is" and "as available" basis without any warranties of any kind, whether express or implied.
12.1. Exclusion of Damages: To the maximum extent permitted by applicable law, the Chato team, its affiliates, officers, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill. 12.2. User Interactions: We are not responsible for the conduct, whether online or offline, of any user of the Service. You are solely responsible for your interactions with other Chato members. 12.3. Technical Limitations: We do not guarantee that the Service will be uninterrupted, secure, or error-free, nor do we guarantee the accuracy or reliability of any content posted by users. 12.4. Liability Cap: In no event shall our total liability to you for all claims arising out of or relating to the use of the Service exceed the amount paid by you, if any, for accessing the App during the twelve (12) months preceding the claim.
13.1. Your Responsibility: You agree to indemnify, defend, and hold harmless the Chato team and its partners from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) Your access to or use of the Service; (b) Your User-Generated Content (UGC); (c) Your violation of these Terms; (d) Your violation of any third-party right, including intellectual property or privacy rights; (e) Any harmful act or damage caused by you to another user.
14.1. Termination by You: You may delete your account and terminate your relationship with Chato at any time through the App settings. 14.2. Termination by Us: We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without notice or liability, for any reason, including but not limited to a breach of these Terms or the Community Guidelines. 14.3. Effect of Termination: Upon termination, your right to use the Service will immediately cease. We may, but are not obligated to, delete your UGC and profile information from our active databases. 14.4. Survival: All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
15.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where our company is incorporated, without regard to its conflict of law provisions. 15.2. Informal Resolution: Before filing a formal claim, you agree to try to resolve the dispute informally by contacting us at service@tina.rocks. 15.3. Arbitration Agreement: Any dispute that cannot be resolved informally shall be settled by binding arbitration in accordance with the rules of international arbitration. 15.4. Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
16.1. Paid Services: While the basic features of Chato are free, we may offer premium features, subscriptions, or virtual items for purchase ("Paid Services"). 16.2. Billing via App Stores: All transactions are processed through the Apple App Store or Google Play Store. You agree to comply with their respective terms and conditions regarding payments and refunds. 16.3. No Refunds: Unless required by local law or the policies of the App Stores, all purchases made within the App are final and non-refundable. 16.4. Modifications: We reserve the right to change our pricing or subscription models at any time. Any price changes will be communicated to you in advance and will apply to the next billing cycle. 16.5. Taxes: You are responsible for any applicable taxes, including sales or use taxes, associated with your purchases.
17.1. Respect for Rights: Chato respects the intellectual property rights of others and expects users to do the same. 17.2. Takedown Notice: If you believe that any content on the App infringes upon your copyright, please send a formal notice to service@tina.rocks including: (a) a description of the copyrighted work; (b) the location of the infringing material; and (c) your contact information. 17.3. Counter-Notice: If your content was removed by mistake, you may submit a counter-notification providing a statement under penalty of perjury that you have a good faith belief the material was removed as a result of mistake or misidentification. 17.4. Repeat Infringers: We will terminate the accounts of users who are found to be repeat infringers of intellectual property rights.
18.1. Unforeseeable Events: Chato shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control. 18.2. Scope of Events: This includes, but is not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials. 18.3. Technical Failures: We are not responsible for Service interruptions caused by large-scale internet outages, server failures of third-party cloud providers, or hacking attacks that exceed industry-standard security measures.
19.1. Severability: If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect. 19.2. Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. 19.3. Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may freely assign or transfer these Terms without restriction. 19.4. Entire Agreement: These Terms, together with our Privacy Policy and Community Guidelines, constitute the entire and exclusive understanding and agreement between Chato and you regarding the Service.
20.1. Customer Support: For any questions regarding these Terms, please contact our support team at service@tina.rocks. 20.2. Acknowledgment: By using the Service, you acknowledge that you have read these Terms of Service, understand them, and agree to be bound by them. 20.3. Language: These Terms are executed in English. Any translation provided is for convenience only, and the English version shall govern our relationship.
We are excited to have you in the Chato community. Let's make every day a great hair day!